Return & Cancellation Policy

INDIAN IRA

RETURN POLICY

You can return a product within 10 days from when it was delivered to you. If the product is damaged or if you received the wrong size (different from what you ordered), you can get a refund for your payment. However, if the product is not damaged and the size is correct, you can either get a replacement product or receive an eVoucher, which is like a digital gift card, valid for six months.

If the product is Lucknowi Chikankari, we cannot provide assurance that you will receive the exact same design product because it is a handcrafted item. It takes at least 4 to 6 months to complete the production process.

If you receive the wrong products (missing items or different style), wrong sizes (different from what you ordered), or damaged products, you can return or replace them without any additional charges. The company will take care of the return or replacement process at no cost to you. However, in situations where legal actions are involved, the company may apply shipping charges.

You can exchange a product for either the same item or a different one.

To initiate a return, you have two options. You can either call our support number at +91 9819312474  or send an email to theindianira@gmail.com. Make sure to contact us within 10 days from the date of delivery. In the email or during the call, provide the necessary details such as your order number, bill number , and the reason for the return. Our customer support team will guide you through the return process.

To make sure your return is valid, please follow these guidelines:

1.    Product condition: The product and any accompanying accessories should be in their original condition. Avoid any damage or alterations to the item.

2.    Retain tags: Keep the tags intact and include them when returning the product. These tags are important for identification purposes.

3.    Non-returnable items: Please note that certain items like jewelry, masks, fragrances, and stationery cannot be returned. Take this into account when considering a return.

4.    Eligible reasons for return: If you received wrong products (incomplete sets or incorrect style), wrong sizes (different from what you ordered), or damaged products, you can return them or request replacements. In these cases, you won't be charged for the return or replacement.

By follow to these guidelines, you can ensure that your return is valid and qualifies for a refund or replacement.

Cancellation Policy

We provide a simple and convenient cancellation process for all our valued customers. If you wish to cancel your online order, you can do so before the product has been shipped. In such cases, you will receive a full refund of the entire order amount.

Canceling an order is an easy! Just follow these simple steps :

Call us on our support number +91 9819312474  

Email us on  theindianira@gmail.com

Please keep in mind that we only accept requests for the cancellation of the entire order. We do not entertain partial order cancellation requests. If you wish to cancel your order, it must be done for all items included in the order.

Refund Policy

Once we receive your refund request and authorize the refund, we will initiate the refund process within 5 business days. You can expect your refund to be processed promptly within this timeframe.

We expect your refund to be deposited into the same account you used to pay for your order within 6 to 10 days after we initiate the refund. However, please keep in mind that the exact timing of when the money will appear in your account depends on different outside organizations like banks, payment gateways, and external couriers (if you're receiving a refund by check).

Mode of Refund

If you cancel an order or return a product because it's incomplete, the wrong style or size, or if you received a defective item, you will receive a refund. The refund will be credited back to the same account you used for your purchase, such as your online banking account, credit card, or debit card.

If you made a Cash On Delivery (COD) order, the refund will be processed through NEFT (National Electronic Funds Transfer).

We require product images and tags in the below mentioned cases

1.    If you received a defective product, you only need to provide an image of the product to show the issue.

2.    If you received the wrong product, please provide images of both the product you received and the tag attached to it.

3.    If you received the wrong size, please provide images of both the product you received and the tag attached to it.

4.    If you are unhappy with the color of the product, such as if it appears faded or blurred, you only need to provide an image of the product to show the problem.

5.    If the product looks different from what was shown on the website or doesn't match your expectations, you only need to provide an image of the product to demonstrate the difference.

6.    If you received an incomplete order, please provide an image of the tag that came with the order to help us understand what is missing.

Once we receive your refund request and authorize the refund, we will start the process within 5 business days.

After we initiate the refund, you can expect it to be credited to the account you used for payment within 6 to 10 days. However, please keep in mind that the exact timing of when the money will appear in your account depends on external organizations like banks, payment gateways, and external couriers (in the case of checks).